Not satisfied? We’re sorry to hear that.
Please let us know at complaints@ondernemersklankbord.nl — we’ll be happy to work with you to find a solution.
At Ondernemersklankbord, we do everything we can to provide entrepreneurs with the best possible support. However, there may be occasions when you’re not satisfied with our services. We take every complaint seriously and see it as an opportunity to improve.
What is considered a complaint?
A complaint is any expression of dissatisfaction regarding our services or the conduct of an advisor, employee, or any other representative of Ondernemersklankbord.
How can you submit a complaint?
You can submit your complaint in whichever way is most convenient for you:
By email: complaints@ondernemersklankbord.nl
By post:
Ondernemersklankbord
Bezuidenhoutseweg 12
2594 AV The Hague
The Netherlands
To help us process your complaint efficiently, please include:
- Your contact details
- A clear description of your complaint
- Any relevant documents or supporting information
What can you expect from us?
Acknowledgement
We will send you a confirmation of receipt as soon as possible.
Careful review
A complaints officer will investigate your complaint and assess the situation from the perspective of everyone involved.
Response within three weeks
You will receive a substantive response within three weeks, including our findings, conclusion and, where appropriate, a suitable solution.
If we need more time, we will let you know in advance.
Not satisfied with the outcome?
If you disagree with the way your complaint has been handled, you may refer it to the Board of Ondernemersklankbord. You will receive a final decision within four weeks.
Confidentiality
All complaints are handled confidentially. We also use feedback from complaints to continuously improve our services.